MAPS Customer Care
Apprenticeship in Customer Service - Programme Overview
Why do I need an Apprenticeship?
To succeed in any business the organisation requires people that know what their organisation does what services and products it offers, how they fit into it and how to interact with work colleagues and others. The apprenticeship gives you the framework for achieving those skills.
What are the qualifications?
Successful achievement of the Apprenticeship consists of attaining the NVQ Level 2 in Customer Service, Certificate In Customer Service Level 2 completion of ERR workbook and Key skills in Communication and Application of Number at Level 1. These qualifications are together called a Framework and have been agreed by Institute for Customer Service, the Sector Skills Council for Customer Service use. Please see overleaf for details.
How much does it cost?
For learners aged 16-18 there is no charge to employer or learner, aged 19 and over there is an expectation that the employer will contribute to the costs. This will be by agreement between the employer and MAPS.
When can I start?
MAPS programmes can be started at any time throughout the year following eligibility checks for learner and employer.
How long does it last?
MAPS expect completion in 6 to 12 months depending on the learner. All learners are treated individually with target completion dates set according to experience and time given to learning.
What will MAPS do for you?
MAPS will undertake a skills scan and create an individual learning plan to assist the learner in developing the required expertise for their job. We provide regular visits to the workplace for assessment and training by fully qualified pharmacy assessors and certification of qualifications subject to successful completion. MAPS will provide an ICS Apprenticeship Completion Certificate. We also provide support to the onsite supervisors in mentoring learners.
Entry Requirements
It is the norm that apprentices are employed in a business setting. There are no formal academic qualifications required but potential learners will be expected to have the ability to achieve NVQ 2 and Key Skills.
Contact us now!
To start the programme or for more details contact Raj or David on:
Tel: 01582 480800
Fax: 01582 480048
e-mail: raj@mapstraining.co.uk / david@mapstraining.co.uk
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